Support the mental wellbeing and resilience of your teams this National Stress Awareness Month

Mental wellbeing courses

The issue of work-related stress is now a priority for many businesses, with professionals across a wide range of industry sectors looking at ways to address the problem. According to a stress report survey of the UK workforce conducted by Cascade in 2018, 64% of respondents admitted that stress is a concern within their workplace.

We use the word “stress” so often, but do we really know the true meaning of it?

The Health and Safety Executive (HSE) states that “stress is not an illness but it can make you ill” and goes on to define stress as “the adverse reaction people have to excessive pressures or other types of demand placed on them”.

Stress is a feeling of strain or pressure and it affects how you feel, think, behave and how your body works. Common causes of work-related stress include; tight deadlines, too much responsibility, challenging customer situations or a lack of managerial support. It is easier to manage stress when you are able to recognise when you’re stressed, understand what causes you stress and what you can do to help yourself and others.

What does the law say about work-related stress?

HSE advises that “employers have a legal duty to protect employees from stress at work by doing a risk assessment and acting on it” and also recommends six core standards of work design for managing mental health at work: demands, control, support, relationships, role and change. At the British Red Cross, our courses are directly relevant to and reflect these recommended standards, so staff can identify and help to manage stress in the workplace.

An investment in staff mental health is an investment in the future of your business and any workforce can be healthy and thriving with the right nurturing and support. It’s important that staff at all levels are educated to feel confident to spot the signs of work-related stress and to tackle it in the appropriate manner. 

Everyone should have the support they need

Mental health does not suggest ‘mental ill health’ but instead a general state that employees at all levels deal with, fluctuating from very good to very bad and everything in between. An individual could have a bad mental health problem but be thriving at work with the correct support.


By taking a positive approach to mental wellbeing in the workplace, your organisation can benefit from:

  • more engaged and motivated staff
  • reduction in absence
  • increased productivity and staff retention
  • improved professional reputation
  • more satisfied customers

Working in partnership with insurance company Aviva, the Red Cross has helped to make a positive difference to the lives and mental wellbeing of its staff and customers. Since 2016, the Red Cross has provided mental wellbeing and resilience training for the Aviva claims teams, helping staff to better recognise signs of stress in customers and themselves and build their resilience to tackle stressful situations on a daily basis.

As a result of this work, Aviva has seen a 7% increase in overall customer satisfaction, which is testament to the great collaborative work of the Red Cross mental health trainers and the committed team at Aviva.

How can the British Red Cross help?

Patrick Gollop, Director of Red Cross Training, says, “When you invest in training, you want a great service and the confidence that your people are getting the best possible experience. Our mental wellbeing and resilience courses are designed to build both team and individual resilience and to help staff members return to and maintain a state of positive mental wellbeing.”

Watch our video to find out more.

Make a positive difference in your workplace. Find out more about how our six short, interactive, mental wellbeing and resilience courses could benefit your team by enquiring below, or call 0845 287 6144.