In light of the current coronavirus (COVID-19) situation we have decided to suspend our first aid and health & safety training courses effective from 5.00pm on 20th March 2020. Training courses are planned to resume on the 1st June subject to the prevailing conditions.
Why are we suspending courses?
- It follows the latest government advice to prevent the spread of COVID-19
- We recognise the increased level of concern from our customers about social interaction from attending courses which has also resulted in delegates postponing their attendance at courses booked
- The HSE has now extended the validity and renewal of first aid certificates by 3 months due to the coronavirus outbreak if you are unable to requalify as a result of the outbreak of COVID-19
- We would not want to run remaining courses with low attendance levels as this would detract from the delegate experience
- We also need to consider concerns for the health and wellbeing of our trainers and employees as well as that of our delegates
- As an organisation we need to meet the growing requirement to deploy our colleagues and resources to support the wider activities of the British Red Cross in helping the NHS and our communities during this national emergency
Can we transfer and/or cancel our booking?
We will be contacting customers who are already booked on courses during the coming weeks to offer alternative dates from 1st June onwards. If you need to contact us or haven’t heard from us by the end of April, please email us on firstname.lastname@example.org
What if my certificate is due to expire?
The Health & Safety Executive (HSE) has decided to extend the validity of First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) certificates expiring on or after 16th March 2020 by up to three months if you are unable to attend a requalification course as a result of the COVID-19 pandemic. This also applies to Paediatric First Aid (PFA) and Emergency Paediatric First Aid (EPFA) courses.
To read the full statement, please follow this link >
Are you still taking bookings?
Due to the coronavirus (COVID-19) situation we’re currently only taking bookings for courses scheduled after 1st June 2020.
We're currently updating our course schedules and we're temporarily not taking online bookings. We're working hard to resolve this as soon as possible, so keep checking this page for further updates.
If you need to make an urgent booking for a course after 1st June, please email our sales team on email@example.com
What can a first aider do to help during the coronavirus outbreak?
If you have been trained in first aid you may be wondering how you can put your skills to use to support people in the community and whilst at work during the coronavirus (COVID-19) outbreak. Find out more in our blog >
How else can I get practical first aid advice during this period?
We have a number of resources available to help refresh first aid skills without attending a classroom based course, including:
- Visit our first aid skills page for members of the public.
- If you've attended one of our first aid courses, you can access our free online community Safe Hands that is designed to help you keep your first aid skills up to date.
- Download our free first aid apps, available both on Apple Store and Google Play.
- If your First Aid at Work or Emergency First Aid at Work certificate is due to expire, you can enrol on our online First Aid Annual Skills update course* until courses resume as normal.
*Please be aware that our online First Aid Annual Skills update course is not certified, but it can help you refresh your first aid knowledge
How else can I help during this period?
Learn first aid so if you have an accident at home you can help your family and friends, potentially alleviating pressure on our busy health services. Our online first aid advice and first aid apps provide clear, easy to follow steps to help someone in a first aid emergency. Learning basic first aid skills can help to relieve symptoms and decide if you should go to hospital.
Check out our simple tips on how you can help yourself and your neighbours during the Coronavirus outbreak.
We are looking at ways our volunteers can make a difference during this time of uncertainty. If you think you maybe able to help you can sign up to become a community reserve volunteer, which is a network of people ready to help safely in any way needed, from sharing pubic health messages to safely helping those who are the most vulnerable.
Do customers have to transfer today or can they call back to transfer at a later date?
If a transfer is not possible now, your booking will be cancelled and you may complete a new booking at a later date.
Are you still sending first aid certificates out to those who completed first aid training pre-lockdown?
We continue to issue certificates to delegates that have attended and passed courses. Copies of first aid certificates for courses completed from 31st August 2018 are available upon request.