Covid-19 Update

In light of the current coronavirus (COVID-19) situation we have decided to suspend our first aid and health & safety training courses effective from 5.00pm on 20th March 2020. Training courses are planned to resume on the 4th July subject to the prevailing conditions.

Why are we suspending courses?

  • It follows the latest government advice to prevent the spread of COVID-19
  • We recognise the increased level of concern from our customers about social interaction from attending courses which has also resulted in delegates postponing their attendance at courses booked
  • The HSE has now extended the validity and renewal of first aid certificates by 3 months due to the coronavirus outbreak if you are unable to requalify as a result of the outbreak of COVID-19
  • We would not want to run remaining courses with low attendance levels as this would detract from the delegate experience
  • We also need to consider concerns for the health and wellbeing of our trainers and employees as well as that of our delegates
  • As an organisation we need to meet the growing requirement to deploy our colleagues and resources to support the wider activities of the British Red Cross in helping the NHS and our communities during this national emergency

Can we transfer and/or cancel our booking?

We will be contacting customers who are already booked on courses during the coming weeks to offer alternative dates from 4th July onwards. If you need to contact us or haven’t heard from us by the end of April, please email us on

What if my certificate is due to expire?

The Health & Safety Executive (HSE) has decided to extend the validity of First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) certificates expiring on or after 16th March 2020 by up to three months if you are unable to attend a requalification course as a result of the COVID-19 pandemic. This also applies to Paediatric First Aid (PFA) and Emergency Paediatric First Aid (EPFA) courses.

To read the full statement, please follow this link >

Are you still taking bookings?

Due to the coronavirus (COVID-19) situation we’re currently only taking bookings for courses scheduled after 4th July 2020.

We're currently updating our course schedules and we're temporarily not taking online bookings. We're working hard to resolve this as soon as possible, so keep checking this page for further updates.

If you need to make an urgent booking for a course after 4th July, please email our sales team on

What can a first aider do to help during the coronavirus outbreak?

If you have been trained in first aid you may be wondering how you can put your skills to use to support people in the community and whilst at work during the coronavirus (COVID-19) outbreak. Find out more in our blog >

How else can I get practical first aid advice during this period?

We have a number of resources available to help refresh first aid skills without attending a classroom based course, including:

*Please be aware that our online First Aid Annual Skills update course is not certified, but it can help you refresh your first aid knowledge

How else can I help during this period?

Learn first aid so if you have an accident at home you can help your family and friends, potentially alleviating pressure on our busy health services. Our online first aid advice and first aid apps provide clear, easy to follow steps to help someone in a first aid emergency. Learning basic first aid skills can help to relieve symptoms and decide if you should go to hospital.

Check out our simple tips on how you can help yourself and your neighbours during the Coronavirus outbreak.

We are looking at ways our volunteers can make a difference during this time of uncertainty. If you think you maybe able to help you can sign up to become a community reserve volunteer, which is a network of people ready to help safely in any way needed, from sharing pubic health messages to safely helping those who are the most vulnerable.

Do customers have to transfer today or can they call back to transfer at a later date?

If a transfer is not possible now, your booking will be cancelled and you may complete a new booking at a later date.

Are you still sending first aid certificates out to those who completed first aid training pre-lockdown?

We continue to issue certificates to delegates that have attended and passed courses. Copies of first aid certificates for courses completed from 31st August 2018 are available upon request.

I have paid for a course which has now been cancelled. How and when will I receive a refund?

If you have paid for a course which has been cancelled as a result of COVID-19, you will receive a refund.

Card payments will be automatically returned to the card you paid with. Otherwise, we will contact you for your BACS details.

Due to a high volume of refunds, please be patient with us as we return your payment as quickly as possible.

Do first aiders in the workplace need to wear anything other than gloves when attending to non-coronavirus related injuries?

There is very little information available with regards to first aiders specifically, and what has been released has concentrated on helping someone who is unresponsive and not breathing.

In terms of general first aid advice, at the moment, the advice is to encourage people to help themselves where possible with us offering guidance on what to do. e.g can you put pressure on your wound be holding it firmly with your hand - this helps us to maintain social distancing.

It is more important than ever to wear gloves if easily available, follow hand washing guidance and be extra vigilant with how you dispose of waste. Much of this is covered in more detail along with updated guidance for CPR in our blog - What can a first aider do to help during coronavirus outbreak?

The only additional guidance would be treating someone who, is not displaying symptoms or any signs of COVID-19 but is in an environment where there is sustained transmission (i.e. care homes, block of flats, communities etc. where there is a high proportion of cases that appear to be spreading). In this instance the advice is for person providing care to wear an apron surgical mask in addition to gloves if they have to come within 2 metres - this however is an unusual position, and at present we aren't seeing if often, with the exception of some care homes.

As this is an ever changing situation up to date information from the Resuscitation Council UK can be found here >

Up to date information for first aiders and first responders from Public Health England can found here > 

What to do about first cover during coronavirus (COVID-19)

If first aid cover for your business is reduced because of coronavirus or you can't get the first aid training you need, there are some things you can do so that you still comply with the law.

You should review your first aid needs assessment and decide if you can still provide the cover needed for the workers that are present and activities that they are doing.

Keep enough first aid cover

If there are fewer people coming into your workplace it may still be safe to operate with reduced first aid cover. You could also stop higher risk activities.

Share first aid cover with another business

You could share the first aiders of another business, but be sure that they have the knowledge, experience and availability to cover the first aid needs of your business.

Shared first aiders must:

  • be aware of the type of injuries or illnesses that you identified in your first aid needs assessment and have the training and skills to address them
  • know enough about your work environment and its first aid facilities
  • be able to get to the workplace in good time if needed

Whoever provided the temporary cover must make sure they do not adversely affect their own first aid cover.

What to do about interrupted first aid training due to coronavirus (COVID-19)

The HSE has outlined some useful guidance to anyone that has experienced interruption to their first aid training due to the coronavirus (COVID-19) lockdown.

If because of coronavirus you cannot complete training for your first aid qualification within the usual time frame, training can restart at a later date as long as:

  • a full recap of training delivered before the interruption is done before moving onto undelivered modules
  • the awarding body is content that you can show:
  • a full understanding of all aspects of the course content
  • the knowledge required and competencies at the of the training

*The following information is an official statement by the HSE. For more information, please visit their website here >

Download our PDF for the latest information.