Terms and conditions

Standard T&Cs of contract | Additional promotion-specific T&Cs

Standard terms and conditions of contract

The following terms and conditions apply to all orders for the purchase of services from the British Red Cross Society.

If you have any questions relating to these terms and conditions, please contact our Customer Service Centre by phone (0844 871 8000*) between Monday to Friday 8:30 – 17:00 excluding bank and public holidays, or email firstaidtraining@redcross.org.uk.

We advise you to print off and keep a copy of these terms and conditions for your records. These terms and conditions do not affect your statutory rights.


“Model Cancellation Form” means the model cancellation form of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, included at the back of these Conditions;

“Personal data” shall have the meaning set out in the Data Protection Act 1998;

“Service(s)” means the first aid course(s) offered by the British Red Cross Society;

“We/us” means the British Red Cross Society (a body incorporated by Royal Charter and registered in England and Wales (RC000070) with Companies House and a registered charity in England and Wales (number 220949) and in Scotland (number SC037738) whose national headquarters is at UK 44 Moorfields, Moorgate, London, EC2Y 9AL) and/or Britcross Limited (a company incorporated in England and Wales (number 00932598) whose registered office is at 44 Moorfields, London, EC2Y 9AL (Britcross Limited is a wholly-owned subsidiary of The British Red Cross Society and trades only to raise funds for its parent charity's charitable objectives. Its net profits are gift aided to the charity));

“Website” means www.redcrossfirstaidtraining.co.uk or any subsequent URL which may replace it; and

“You” means the purchaser of services from the Red Cross.

Key Accounts, please refer to your individual contracts.

We reserve the right to cancel or reschedule any of our courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). We do not accept any responsibility for certificates expiring as a result of a cancelled course.


Full payment is required prior to the course start date. We reserve the right to withhold certificates until full payment has been cleared. Individual consumers are required to make payment at the time of booking.

Company cancellations

If you are booking as a company, the full course fee will be charged for cancellations made fewer than 10 working days before the course start date. Cancellations can be received either by phone (0844 871 8000*) or email (firstaidtraining@redcross.org.uk). This applies to both scheduled courses and group bookings.

Consumer cancellations

If you are booking as an individual, you have 14 calendar days in which to cancel your booking from the date it was made. If your course is due to start within this 14 calendar day period:

  • If we have fully supplied the first aid course, you will lose your right to cancel and not be entitled to any refund of the fees you paid.
  • If we have supplied only part of the course, you are still able to cancel the remaining part(s) of the course(s), but will be liable for the supply of all service(s) we have provided to you up until the time we receive notice of your intention to cancel. This will be calculated as an amount proportional to the services that have been supplied, taking into account the total cost of the course.

This applies to both scheduled courses and group bookings. Cancellations can be made by phone (0844 871 8000*), email (firstaidtraining@redcross.org.uk) or using the Model Cancellation Form, below.

Scheduled courses


You can transfer a delegate once without incurring a charge, provided that we receive this request at least 10 working days before the course start date. If you book a course less than 10 working days before the course start date, you will not be able to make a transfer, except in the event of illness and you provide us with a medical certificate. Transfer requests can be received either by phone (0844 871 8000*) or email (firstaidtraining@redcross.org.uk).


Substitutions will be accepted provided that the request is received before the course start date either by phone (0844 871 8000*) or email (firstaidtraining@redcross.org.uk).

Group bookings


No charges will be applied to any transfer request that we receive, provided that it is received at least 10 working days before the course start date. Any transfer requests received fewer than 10 working days before the course start date will incur an additional 50 per cent charge of the course fee.

Course prices

All our prices are subject to VAT at the prevailing rate.

VAT Group Registration Number

The Group VAT registration number for both The British Red Cross Society and Britcross Ltd is 706 9262 27.

Course timing and joining instructions

Good time keeping throughout the course is essential. We will issue full joining instructions to the booker, for delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact us either by phone (0844 871 8000*) or email (firstaidtraining@redcross.org.uk) to arrange for them to be re-sent.

Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

Postage of documentation is available for UK addresses. Where documentation is required outside the UK, requests will require approval and fees may apply.


Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

Meeting the needs of delegates

We have an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

Please note that we do not provide any specialist equipment and/or personnel such as signers or translators; however, these can be sourced at your own cost.

Delegate selection

It is the responsibility of the employer to select suitable persons to train to become first aiders in the workplace. It is important that such individuals are:

  • Physically able to provide colleagues with first aid e.g. able to kneel on the floor and administer cardiopulmonary resuscitation (CPR). The duties of a first aider can be physically demanding. In line with the Health and Safety Executive’s (HSE) Approved Code of Practice, delegates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a first aider.
  • Reliable, with the necessary disposition and communication skills.
  • Able to cope with stressful and physically demanding emergency procedure.
  • Easily reachable in the event of an emergency at work.
  • 16 years old and above.

Delegates who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will therefore be unable to act as first aiders within the workplace.


It is the employer’s responsibility to ensure that all delegates attending a first aid at work requalification course hold proof of a current (in date) first aid at work certificate which is valid for the duration of the requalification course being attended.

In Northern Ireland, delegates whose certificates lapse before or during training will not be accepted onto the course. In this instance, the full delegate course fee will still be charged. It is the responsibility of the employer to provide a copy of the certificate at the time of booking.

Limitation of liability

Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation. Our entire liability to you under or in connection with this agreement and the provision of the first aid training shall not exceed the sum of twice the contract value. Nothing in this paragraph is intended to exclude any liability on our part for fraud.

Data Protection Act 1998

Non-sensitive Personal data collected will be used for the purpose of delegate(s) and course administration and may be disclosed to appropriate bodies/organisations associated with such course.

The information may also be used for marketing purposes and you may be contacted by telephone or e-mail with details of future similar events and courses organised or promoted by us which may be of interest to you.

We will not send marketing communication to any individual or organisations who have requested that their details are not used for such purposes.

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary. If Personal data is disclosed, the Service Provider will ensure the bodies/organisations to which the Personal data is disclosed maintain equivalent measures and processes.

Contact details supplied to us will not be passed on to third parties.


If you have any complaint about this website or any of the services we provide, you should contact our customer service department on the number above and we will try and resolve it as soon as possible.

Governing Law

These terms and conditions and all matters connected with any order you place on our website shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the jurisdiction of the courts of England and Wales.

How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998. We may require you to pay an administrative fee of £10.00 before we satisfy your request.

If you would like a copy of the information we hold on you, or want to update the information, please write to: British Red Cross - first aid training, Bradbury House, 4 Ohio Avenue, Salford Quays, M50 2GT, email firstaidtraining@redcross.org.uk or call us on 0844 871 8000*.

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email firstaidtraining@redcross.org.uk.

Model Cancellation Form

To the British Red Cross Society:


Fax number

Email address

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate.

European Online Dispute Resolution platform

The European Commission has established a web-based platform to allow consumers to submit a contractual dispute arising from the purchase of goods and services.

Further information about this mechanism for resolving disputes can be found at http://ec.europa.eu/consumers/odr/.

Additional promotion-specific terms and conditions

* Calls to our Customer Service Centre are charged up to 7p per minute, plus your phone company's access charge.

© British Red Cross 2018