Terms and conditions


Your contract is made with the British Red Cross Society. National Account customers please refer to your individual contracts.


Red Cross Training reserves the right to cancel or reschedule any of its courses. Where it is necessary to cancel or reschedule any courses the customer’s point of contact will be informed at the first available opportunity and delegates will be rescheduled as priority to the next available course/s.


Payment: Full payment is required prior to the course date. We reserve the right to withhold certificates until full payment has been cleared. Individual consumers are required to make payment at time of booking.


Minimum age requirement: All scheduled first aid courses require attendees to be 18 years of age or over. This age requirement also applies to all workplace group bookings. As we offer bespoke first aid courses to groups such as youth and schools age requirments for public training group bookings are assessed individually.


Scheduled Courses


Company Cancellations: Full course fee is charged for cancellations received less than 10 working days before the course start date.


Consumer Cancellations: If you are booking as an individual, you have 7 working days in which to cancel your booking. If your course is due to start within 7 working days of the date you made the booking, cancellation has to be received prior to the course commencement date. This does not affect your statutory rights.


Transfers: No charges will be applied to any transfer request received by Red Cross Training provided that this is received at least 10 working days before the course start date. If a transfer is made within this period then this will be treated as a cancellation and full course fee will be charged. Any subsequent transfers from the new course will be treated as a cancellation of the original booking and the full cost of the course fee will apply. If you subsequently cancel a booking after a transfer has been made then the full cost of the course will be charged. Any request to transfer a course will need to be actioned at point of request, otherwise this is treated as a cancellation and full cancellation terms apply.


Course Prices: All our prices are subject to VAT at the prevailing rate.


Substitutions: Substitutions will be accepted provided they meet the pre-requisite criteria and the request is received prior to the course start date.


In Company Bookings

 

Cancellations: Full course fee is charged for cancellations made within 10 working days of course start date.


Transfers: To alter the date(s) of an in-company booking full payment must have been received. We must receive the request at least 10 working days prior to the course start date.


No charges will be applied to any transfer request received by Red Cross Training, provided that this is received at least 10 working days before the course start date. If a transfer is made within this period then 50% of the cost of the course will be charged.


Course Prices: All our prices are subject to VAT at the prevailing rate.


Course timing and joining instructions: Good time keeping throughout the course is essential. We will issue full joining instructions for candidates to the booker, which includes information on the start time of the course. It is the responsibility of the booker to ensure that the candidate is fully briefed and made aware of these instructions and all course requirements, before attending the course.


It is the responsibility of the booker to make sure the joining instructions are received. Instructions will be sent via the selected method at least 30 days prior to the course start date, or if the course is to commence within 30 days then the joining instructions will be received within 5 working days.

If the joining instructions are not received it is the bookers responsibility to contact the sales and service team at Red Cross Training (0844 871 8000) to arrange for them to be resent. Failure to attend the course will result in the full cost of the course being charged.


Attendance: Candidates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for candidates who arrive late or are absent from all or any part of the course, even when they are refused admittance due to lateness. In the case of illness we are able to transfer delegates on to another course provided that we receive a medical certificate if the delegate is happy to provide this. Transfer requests received less than 5 working days prior to the course date will be considered on receipt of a medical certificate, on permission of the delegate, due to illness only. If a medical certificate cannot be supplied, we will accept confirmation from the company HR Department that the delegate was unable to attend the session due to illness and they have had sight of a sick note to that effect.


Meeting the needs of the candidates - Red Cross Training has an Equal Opportunities Policy. To enable us to ensure that all candidates are treated fairly and their requirements are fully met, you must advise us in advance of any needs that your candidates have to enable them to participate fully in the training. Please note that there may be a charge for any additional costs incurred for specialist equipment and/or personnel such as signers or translators.


Candidate Selection: It is the responsibility of the employer to select suitable persons to become first aiders in the workplace. This will depend on a number of factors including an individuals:

  • Reliability, disposition and communication skills.
  • Aptitude and ability to cope with stressful and physically demanding emergency procedures.
  • Normal duties. These should be such that individuals can be made available immediately and rapidly to attend to an emergency.

Candidates unable to meet the above requirements or failing to meet the pre-set assessment criteria for the course, will not be awarded a certificate, and will therefore be unable to act as first aiders within the workplace.


Re-certification: It is the employer’s responsibility to ensure that all delegates attending a first aid at work requalification course hold proof of a current (in date) first aid at work certificate which is valid for the duration of the rerequalification course being attended. Candidates whose certificate lapses before or during training will not be accepted onto the course. In this instance the full course fee for the candidate will still be charged. It is the responsibility of the employer to provide a copy of the certificate at the time of booking.


Limitation of liability: Except in respect of death or personal injury caused by the negligence of Red Cross Training, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, cost expenses or other claims for compensation. The entire liability of Red Cross Training to you under or in connection with this agreement and the provision of the first aid training shall not exceed the sum of twice the contract value.


Data Protection Act 1998

 

Personal data collected will be used for the purpose of delegate and course administration as required by Red Cross Training and may be disclosed to appropriate bodies/organisations associated with such course.


The information may also be used for marketing purposes and you could be contacted by letter, fax, telephone or e-mail with details of future events and courses organised or promoted by Red Cross Training which may be of interest to you.


Red Cross Training will not send marketing communication to any delegate or organisation requesting that their details are not used for such purpose.


Red Cross Training proactively manages all marketing communications to enable delegates and organisations to opt out from further communication at any time. Red Cross Training will not contact any delegate or organisation that have previously unsubscribed from email or newsletters. Contact details supplied to Red Cross Training will not be passed on to third parties.


 

First aid for public gift card

  • This card is not a cheque guarantee, credit or charge card.
  • This gift card can only be redeemed at Red Cross Training against one of the first aid for baby and child courses.
  • This card has no value unless activated by phoning Red Cross Training on 0844 412 2808. The gift card cannot be exchanged for cash or used to pay for any other British Red Cross or Red Cross Training products.
  • This card expires 12 months after date of purchase and the balance remaining will be deducted.
  • This card cannot be refunded or exchanged for cash. This gift card is like cash.
  • Red Cross Training will not accept liability for lost, stolen, or damaged cards.
  • Red Cross Training reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including the cancellation of the card if, at its discretion, it deems such action is necessary. This does not affect your legal rights.
  • Refunds will not be given for the purchase of a Red Cross Training gift card.

 

£5 off the British Red Cross first aid for baby and child course

  • To qualify for £5 off the British Red Cross, First Aid for Baby and Child course, the customer must sign up to the First Aid Challenge campaign – redcross.org.uk/firstaidchallenge
  • Upon sign up the customer will be given the promotional discount code. If for any reason you do not receive the code, please contact the First Aid Challenge team on firstaidchallenge@redcross.org.uk
  • Course eligible for code redemption are: first aid for baby and child, first aid for baby and child (evenings), first aid for adult and first aid for adult (evening), until 31st March 2013.
  • This discount code can not be used against group booking.
  • The discount code can be used multiple times by customers providing they are signed up to the First Aid Challenge.
  • The £5 course code can be redeemed via the website at http://www.redcrossfirstaidtraining.co.uk/Courses/First-aid-public-courses.aspx
  • To redeem the £5 off customers need to book a course on the website and when they come to pay enter the code in the "Promotional Code" box.  This will update the price in the basket for them to then proceed to payment and confirmation.
  • Customers can also call into the call centre on 0844 412 2808 and quote the promotional code.
  • The offer cannot be used in conjunction with any other promotion from British Red Cross.  
  • The £5 and discount codes have no cash value.
  • Data for customers who sign up to the First Aid Challenge will be used only by British Red Cross and will not be passed on to any third parties.
  • Customers will be offered the opportunity to opt out from further communications from British Red Cross at the time of booking. British Red Cross will not contact any customer who chooses to unsubscribe from further communications.
  • British Red Cross reserves the right to amend the terms and conditions of the discount codes at any time and to take appropriate action, including the withdrawal of the offer if it deems this action as necessary. This does not affect your legal rights.
  • Should a customer require a refund on a course, this will be to the value paid.
  • Discounts are non-redeemable on gift card purchases.

 

£3 off First Aid for Babies and Children FAST book published by DK in association with the British Red Cross

  • To qualify for £3 off the RRP price of First Aid for Babies and Children FAST,book published by DK in association with the British Red Cross  the customer must sign up to the First Aid Challenge campaign – redcross.org.uk/firstaidchallenge
  • Upon sign up the customer will be given the promotional discount code. If for any reason you do not receive the code, please contact the First Aid Challenge team on firstaidchallenge@redcross.org.uk
  • Customers will be able to redeem the £3 discount code against the First Aid for Babies and Children FAST book until 26th October 2013. 
  • The £3 first aid book code can be redeemed by calling the British Red Cross Shop on 0844 893 0090.
  • The £3 discount codes have no cash value.
  • Should a customer require a refund on a book, this will be to the value paid.
  • Data for customers who sign up to the First Aid Challenge will be used only by British Red Cross and will not be passed on to any third parties.
  • Customers will be offered the opportunity to opt out from further communications from British Red Cross at the time of booking. British Red Cross will not contact any customer who chooses to unsubscribe from further communications.
  • British Red Cross reserves the right to amend the terms and conditions of the discount codes at any time and to take appropriate action, including the withdrawal of the offer if it deems this action as necessary. This does not affect your legal rights.

 

 

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