Terms and conditions

Your contract is made with the British Red Cross, 44 Moorfields, London EC27 9AL

Key Accounts, please refer to your individual contracts.

The Red Cross reserves the right to cancel or reschedule any of its courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). The Red Cross does not accept any responsibility for certificates expiring as a result of a cancelled course.

Payment: Full payment is required prior to the course start date. The Red Cross reserves the right to withhold certificates until full payment has been cleared. Individual consumers are required to make payment at the time of booking.


Scheduled courses

Company cancellations

The full course fee will be charged for cancellations made less than 10 working days before the course start date. Cancellations can be received either by phone 0844 871 8000 or email firstaidtraining@redcross.org.uk


Consumer cancellations

If you are booking as an individual, you have seven working days in which to cancel your booking from the date it was made. If your course is due to start within seven working days of the date you made the booking, the cancellation request has to be received prior to the course start date. For courses that are booked outside this period, then the cancellation request must be received at least 10 working days prior to the course starting. Cancellation requests made within this 10 working day period will be charged the full course fee. This does not affect your statutory rights.


Transfers

You can transfer a delegate once without incurring a charge, provided that this request is received by the Red Cross at least 10 working days before the course start date. Transfer requests can be received either by phone 0844 871 8000 or email firstaidtraining@redcross.org.uk.

If a transfer request is received outside this period then the full course fee will be charged. If you subsequently transfer or cancel a delegate after a transfer has been made then the full cost of the course will be charged.

In the event of illness a transfer will be considered on receipt of a medical certificate.


Substitutions

Substitutions will be accepted provided that they meet the pre-requisite criteria and the request is received either by phone 0844 871 8000 or email to firstaidtraining@redcross.org.uk.


Group bookings

Company cancellations

The full course fee will be charged for cancellations made within 10 working days of the course start date. Cancellations can be received either by phone 0844 871 8000 or email firstaidtraining@redcross.org.uk


Consumer cancellations

If you are booking as an individual, you have seven working days in which to cancel your group booking from the date it was made. If your course is due to start within seven working days of the date you made the booking, the cancellation has to be received prior to the course start date. For courses that are booked outside of this period, the cancellation request must be received at least 10 working days prior to the course starting. Cancellation requests made within this 10 working day period will be charged the full course fee. This does not affect your statutory rights.


Transfers

No charges will be applied to any transfer request received by the Red Cross, provided that they are received at least 10 working days before the course start date. Any transfer requests received outside of the 10 working day period will incur an additional 50 per cent charge of the course fee.

If you subsequently cancel a course after a transfer has been made then the full cost of the course will be charged. Transfer requests can be received either by phone 0844 871 8000 or email firstaidtraining@redcross.org.uk


Course prices

All our prices are subject to VAT at the prevailing rate.


Course timing and joining instructions

Good time keeping throughout the course is essential. The Red Cross will issue full joining instructions to the booker, for delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact the Red Cross either by phone 0844 871 8000 or email firstaidtraining@redcross.org.uk to arrange for them to be re-sent.

Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.


Attendance

Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.


Meeting the needs of delegates

The British Red Cross has an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

Please note that any specialist equipment and/or personnel such as signers or translators are not provided by the Red Cross; however, these can be sourced at your own cost.


Delegate selection

It is the responsibility of the employer to select suitable persons to train to become first aiders in the workplace. It is important that such individuals are:

  • physically able to provide colleagues with first aid e.g. able to kneel on the floor and administer cardio pulmonary resuscitation (CPR). The duties of a first aider can be physically demanding. In line with the Health and Safety Executive's (HSE) Approved Code of Practice, delegates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a first aider
  • reliable, with the necessary disposition and communication skills
  • able to cope with stressful and physically demanding emergency procedure
  • easily reachable in the event of an emergency at work
  • 18 years old and above.

Delegates who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will therefore be unable to act as first aiders within the workplace.


Re-certification

It is the employer's responsibility to ensure that all delegates attending a first aid at work requalification course hold proof of a current (in date) first aid at work certificate which is valid for the duration of the requalification course being attended.

In Northern Ireland, delegates whose certificates lapse before or during training will not be accepted onto the course. In this instance, the full delegate course fee will still be charged. It is the responsibility of the employer to provide a copy of the certificate at the time of booking.


Limitation of liability

Except in respect of death or personal injury caused by the negligence of the Red Cross, the Red Cross shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, cost expenses or other claims for compensation. The entire liability of the Red Cross to you under or in connection with this agreement and the provision of the first aid training shall not exceed the sum of twice the contract value.


Data Protection Act 1998

Personal data collected will be used for the purpose of delegate(s) and course administration as required by the Red Cross and may be disclosed to appropriate bodies/organisations associated with such course.

The information may also be used for marketing purposes and you may be contacted by letter, fax, telephone or e-mail with details of future events and courses organised or promoted by the Red Cross which may be of interest to you.

The Red Cross will not send marketing communication to any individual or organisations who have requested that their details are not used for such purpose.

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary.

Contact details supplied to the British Red Cross will not be passed on to third parties.

How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998. We may ask you for an administrative fee of £10.00.

If you would like a copy of the information we hold on you, or want to update the information, please write to:

  • British Red Cross – first aid training, Bradbury House, 4 Ohio Avenue, Salford Quays, M50 2GT
  • or email firstaidtraining@redcross.org.uk
  • or call us on 0844 871 8000.

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email firstaidtraining@redcross.org.uk.


First aid for the public gift card

  • This card is not a cheque guarantee, credit or charge card.
  • This gift card can only be redeemed at Red Cross Training. Courses eligible for code redemption are: first aid for baby and child, first aid for baby and child (evenings), first aid for adult and first aid for adult (evening).
  • This card has no value unless activated by phoning Red Cross Training on 0844 412 2808. The gift card cannot be exchanged for cash or used to pay for any other British Red Cross or Red Cross Training products.
  • This card expires 12 months after date of purchase and the balance remaining will be deducted.
  • This card cannot be refunded or exchanged for cash. This gift card is like cash.
  • Red Cross Training will not accept liability for lost, stolen, or damaged cards.
  • Red Cross Training reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including the cancellation of the card if, at its discretion, it deems such action is necessary. This does not affect your legal rights.
  • Refunds will not be given for the purchase of a Red Cross Training gift card.


£5 off a first aid for baby and child course – First Aid Challenge

  • To qualify for £5 off a first aid for baby and child course, the customer must sign up to the First Aid Challenge campaign
  • Upon sign up the customer will be given the promotional discount code. If for any reason you do not receive the code, please contact the First Aid Challenge team on firstaidchallenge@redcross.org.uk
  • This discount code can not be used against group booking.
  • The discount code can be used multiple times by customers providing they are signed up to the First Aid Challenge.
  • The £5 course code can be redeemed via the website
  • To redeem the £5 off customers need to book a course on the website and when they come to pay enter the code in the "Promotional Code" box. This will update the price in the basket for them to then proceed to payment and confirmation.
  • Customers can also call into the call centre on 0844 412 2808 and quote the promotional code.
  • The offer cannot be used in conjunction with any other promotion from British Red Cross.
  • The £5 and discount codes have no cash value.
  • Data for customers who sign up to the First Aid Challenge will be used only by British Red Cross and will not be passed on to any third parties.
  • Customers will be offered the opportunity to opt out from further communications from British Red Cross at the time of booking. British Red Cross will not contact any customer who chooses to unsubscribe from further communications.
  • British Red Cross reserves the right to amend the terms and conditions of the discount codes at any time and to take appropriate action, including the withdrawal of the offer if it deems this action as necessary. This does not affect your legal rights.
  • Should a customer require a refund on a course, this will be to the value paid.
  • Discounts are non-redeemable on gift card purchases.


£3 off First Aid for Babies and Children FAST book

  • To qualify for £3 off the recommended retail price (RRP) of the First Aid for Babies and Children FAST book (published by DK in association with the British Red Cross), the customer must sign up to the First Aid Challenge campaign at redcross.org.uk/firstaidchallenge
  • Upon sign up the customer will be given the promotional discount code. If for any reason you do not receive the code, please contact the First Aid Challenge team on firstaidchallenge@redcross.org.uk
  • The £3 first aid book code can be redeemed by calling the British Red Cross Shop on 0844 893 0090.
  • The £3 discount codes have no cash value.
  • Should a customer require a refund on a book, this will be to the value paid.
  • Data for customers who sign up to the First Aid Challenge will be used only by British Red Cross and will not be passed on to any third parties.
  • Customers will be offered the opportunity to opt out from further communications from British Red Cross at the time of booking. British Red Cross will not contact any customer who chooses to unsubscribe from further communications.
  • British Red Cross reserves the right to amend the terms and conditions of the discount codes at any time and to take appropriate action, including the withdrawal of the offer if it deems this action as necessary. This does not affect your legal rights.


£5 off a first aid for the public course – fundraising

  • To qualify for £5 off a first aid for the public course, the customer must be a supporter of the British Red Cross.
  • Courses eligible for code redemption are: first aid for baby and child, first aid for baby and child (evenings), first aid for adult and first aid for adult (evening) until 31 December 2014.
  • This discount code can not be used against group booking.
  • The discount code can be used multiple times by customers.
  • The £5 course code can be redeemed via the website
  • To redeem the £5 off customers need to book a course on the website and when they come to pay enter the code in the "Promotional Code" box. This will update the price in the basket for them to then proceed to payment and confirmation.
  • Customers can also call into the call centre on 0844 412 2808 and quote the promotional code.
  • The offer cannot be used in conjunction with any other promotion from British Red Cross.
  • The £5 and discount codes have no cash value.
  • Data for customers who redeem the code will be used only by British Red Cross and will not be passed on to any third parties.
  • Customers will be offered the opportunity to opt out from further communications from British Red Cross at the time of booking. British Red Cross will not contact any customer who chooses to unsubscribe from further communications.
  • British Red Cross reserves the right to amend the terms and conditions of the discount codes at any time and to take appropriate action, including the withdrawal of the offer if it deems this action as necessary. This does not affect your legal rights.
  • Should a customer require a refund on a course, this will be to the value paid.
  • Discounts are non-redeemable on gift card purchases.


£5 off a first aid for the public course – Gurgle

Please see the Gurgle page for the terms and conditions of this offer.

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