Privacy policy

At the British Red Cross we are committed to protecting your privacy. When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This page, together with our website terms and conditions, tells you about how we collect, use and store your personal information. Please read this policy carefully to understand how we collect, use and store your personal data.

If you have any queries about our privacy policy, please email Catherine Spalding, Legal Team Secretary, at cspalding@redcross.org.uk, or write to her here:

British Red Cross
Legal department
44 Moorfields
London EC2Y 9AL

What this policy takes into account

Our privacy policy takes into account several legal instruments, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
  • Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”)

How we collect information about you

We may collect information about you whenever you interact with us. For example, when you register for our services, book a first aid course, sign up to receive our newsletter, ask about our activities, or otherwise give us any other personal information. We may also receive information about you from third parties – but only if you’ve given them permission to share your information.

What information we collect

When you interact with us, we may collect names, addresses, email addresses, telephone numbers and bank account details for booking a first aid course. We do not use cookies to collect this type of information.

We may collect some, or all, of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. However, you can use our website anonymously without giving us any information and we won’t know who you are.

If you visit our site anonymously, we may still record information about:

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of computer, browser, network location and internet connection you use.

We do this by using cookies.

How we use your information

We will use your information to:

  • give you the products, information or services you have requested
  • keep you in touch with our work by sending you updates and marketing communications
  • comply with financial regulations and the law.

To do some of this, we may need to share your information with other companies such as our trading subsidiaries, service providers, associated organisations and agents. But we will only share your information for marketing purposes if you have already given us permission. You can opt out of receiving donation appeal letters, emails or telephone calls from us at any time – just contact us at firstaidtraining@redcross.org.uk.

Please note that if you opt out of receiving specific communications then opt in again in the future, the newest request replaces any previous requests you made to opt out.

Your consent

By giving us your personal information you consent to us collecting and using that information in the ways that we describe in this privacy policy.

You also consent to us transferring your information to countries or jurisdictions which may not provide the same level of data protection as the UK, if necessary for any of the above purposes. If we do transfer your information in this way, we will comply with our legal obligations as a data controller under the Data Protection Act 1998 and, if we need to, put in place a contract with the companies we use to process information to ensure your details are properly protected.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any credit card details we receive on our website are passed securely to WorldPay, our payment processing partner provider, according to the Payment Card Industry Security Standards.

How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998. We may ask you for an administrative fee of £10.00.

If you would like a copy of the information we hold on you, please write to:

British Red Cross - first aid training
Bradbury House,
4 Ohio Avenue,
Salford Quays
M50 2GT

Or email firstaidtraining@redcross.org.uk

Or call us on 0844 871 8000 (view call charges)

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email firstaidtraining@redcross.org.uk

How to change the personal information we hold about you

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.

You can write to us at:

British Red Cross - first aid training
Bradbury House,
4 Ohio Avenue,
Salford Quays
M50 2GT

Email firstaidtraining@redcross.org.uk

Call 0844 871 8000 (view call charges)

Our privacy policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

June 2016

© British Red Cross 2016